General Terms and Conditions of Sale and Use of Gift Cards
- Purchase and payment
1.1 Purchase procedure: Gift cards can be purchased online on the websites belonging to Brussels Expo: www.la-madeleine.be and/or www.ticketlive.be. These gift cards are in virtual format with a unique code and are not physical cards. Sales are carried out by Brussels Expo ASBL, with its registered office at Place de Belgique, 1, 1020 Brussels, registered with the CBE under company number 0406.655.573. By placing an order for a gift card, the purchaser accepts these general terms and conditions of sale and use.
1.2 Types of events: The gift card can only be used to purchase entry tickets for concerts at the venue La Madeleine.
1.3 Price: The purchaser indicates the price of the gift card during the purchase process, based on the options available on the websites. No additional amount can be added to the gift card after the initial purchase.
1.4 Payment and delivery: The authorised methods of payment are specified during the purchase process. The order is only considered accepted once an e-mail has been sent confirming full payment of the gift card price. An e-mail containing the unique code of the gift card will be sent to the purchaser or to the beneficiary if the purchaser has indicated the beneficiary's e-mail address. The gift card will be sent to the purchaser as soon as possible and at the latest within two working days of receipt of full payment. It will only be sent by e-mail to the e-mail address provided by the purchaser during the order process. It is the purchaser's responsibility to enter the correct details during the purchase process and to notify Brussels Expo of any shortcomings (non-delivery, incorrect amount, etc.) as soon as possible and at the latest within three working days of the purchase. Brussels Expo will not be liable for any loss, theft or damage suffered by the purchaser, in particular in the event of incorrect details provided by the purchaser.
1.5 Right of withdrawal: The initial purchaser who is a consumer within the meaning of the Belgian Code of Economic Law has a right of withdrawal of fourteen (14) days from receipt of the gift card, without having to give any reason. The return must be made by writing to tickets@ticketlive.be before the expiry of the fourteen (14) day period and by sending any unambiguous statement indicating the desire to withdraw from the purchase. The price paid for the gift card will be reimbursed, within fourteen (14) days of receipt of the request for withdrawal, by the same means of payment used during the purchase process. The purchaser (/beneficiary) may use the gift card before the end of the withdrawal period, in whole or in part, in which case such use shall be equivalent to an express waiver of his/her right to withdraw given that he/she has already expressed his/her agreement to use the gift card before the end of the withdrawal period. The purchaser's/beneficiary's attention is drawn to the fact that the right of withdrawal does not apply to the purchase of entry tickets made online on the www.la-madeleine.be or www.ticketlive.be websites in accordance with Article VI.53, 12° of the Code of Economic Law. - How to use gift cards
2.1 Use The gift card can be used online at www.la-madeleine.be and/or www.ticketlive.be and not at any Brussels Expo ticket sales point. In order to use the gift card, the beneficiary of the gift card must enter the unique code found on the gift card during the entry ticket purchase process on the www.la-madeleine.be and/or www.ticketlive.be websites. Once the unique code has been entered, the gift card can be used for all or part of the value of the entry tickets for the events listed in Article 1.2 above. Each gift card has a unique code, which must be entered each time entry tickets are purchased.
2.2 Credit management: The gift card is pre-loaded with a specific amount defined at the time of the purchase process. The credit on the gift card can be used in one or more instalments, up to the maximum pre-loaded amount. If the credit is insufficient for the purchase of entry tickets by the beneficiary of the gift card, the difference will have to be settled by another payment method authorised on the website. The beneficiary can check his/her credit balance via the link mentioned in the gift card confirmation e-mail. - Validity and expiry
3.1 Period of validity: The gift card is valid for a maximum of twelve (12) months from the date of purchase.
3.2 Consequences of expiry: After the expiry date of the gift card, it can no longer be used, extended or reimbursed and any remaining credit will be considered lost. It is the responsibility of the beneficiary of the gift card to ensure that the gift card is used within the period of validity. - Restrictions on use, loss and theft of gift cards, fraud
4.1 Non-exchangeable, non-refundable: The gift card cannot be exchanged nor refunded in cash or resold, with the exception of the right of withdrawal as stipulated in Article 1.5 of these general terms and conditions. It is only intended for the purchase of entry tickets for concerts at La Madeleine and cannot be used for offline purchases or on the websites of Brussels Expo partners.
4.2 Theft and loss: Responsibility for the security and use of the gift card rests with the purchaser upon receipt and with any beneficiary of the gift card. If the gift card is lost, stolen or damaged, it will not be replaced nor reimbursed.
4.3 Limitation of liability: Brussels Expo's liability is limited to the replacement of the gift card in the event of a proven technical malfunction of the La Madeleine or Ticketlive websites, unless this malfunction is due to force majeure or a third party. Brussels Expo declines all responsibility for indirect or consequential damage resulting from the purchase or use of the gift card.
4.4 Fraud: Brussels Expo reserves the right to refuse, cancel or suspend a gift card in the event of suspected fraudulent activity, inappropriate use or violation of these general conditions. - Modifications to the general terms and conditions: Brussels Expo reserves the right to modify these general terms and conditions at any time. The modifications will be effective immediately after their publication on the La Madeleine or Ticketlive websites and for any purchase made after the publication of the new general conditions.
- Jurisdiction and applicable law: These terms and conditions and any relationship arising from the sale or use of a gift card are governed by Belgian law. Any dispute or claim arising from these terms and conditions shall be subject to the jurisdiction of the courts of Brussels.
- Protection of personal data: Brussels Expo is committed to protecting the confidentiality and security of your personal information, in accordance with its privacy policy available on its websites: La Madeleine or Ticketlive.
